Implementing SAP is only the beginning. You’ll now need to maintain the effectiveness of your SAP solution on a day-to-day basis, while improving service delivery to meet the expectations of your users and customers.

Whether you use core R/3, ECC, SRM, CRM, EBP, APO, or Business Warehouse, Pyramid offers extensive technical support for your critical investment. In conjunction with our Enterprise Managed Service division, we provide world-class support services around the clock and around the globe.

Extensive services and a scalable approach
Pyramid offers a broad range of support services to meet the needs of each individual customer. With experience gained from supporting many clients, we take a scalable approach to providing SAP support. You can expect total flexibility that will complement your internal skills and SAP technology.

Timely, cost-effective continuity
Our services are designed to provide on-time, in-budget support to ensure business continuity 365x24x7. BASIS support translates to system administration support that ensures continuous and optimum performance of the SAP framework. Activities include:

• Server administration
• Database administration
• Performance management of server/database
• System downtime monitoring to reduce downtime occurrence
• Application of patches/service packs released by SAP