Implementing SAP is only the beginning. Once that’s done, you’ll need to maintain the effectiveness of your SAP solution on a day-to-day basis and improve service delivery to meet user expectations.

Whether you’ve chosen R/3, ECC, SRM, CRM, EBP, APO, or Business Warehouse, Pyramid offers extensive technical support for your critical investment. You can count on world-class, global expertise. It’s delivered 24x7x365 through our Enterprise Managed Services division. 

A flexible, scalable approach
To meet your specific needs, we provide a broad range of support services. Our scalable approach offers total flexibility – the kind that complements your internal skills, as well as your SAP technologies. And our years of proven experience mean you can expect on-time, in-budget results.

Pyramid’s BASIS Support is your round-the-clock assurance of excellent system administration. We ensure continuous and optimum performance of your SAP framework through the following activities:

• Server administration
• Database administration
• Performance management of server/database
• System downtime monitoring to reduce occurrences
• Application of patches / service packs released by SAP™