Maintain your competitive edge while supporting your customers in a focused way. Pyramid’s Application Maintenance and Support services make it simpler than you might imagine. Working as a virtual extension of your team, we’ll boost your organization’s effectiveness. Following a proven global delivery model, we’ll quickly adopt your methodologies. Setting up proven protocols, we’ll ensure seamless product development, enhancement, maintenance, and support.

Experienced and dedicated
Our experts work with you closely to examine your problems and provide the right solutions to steer your business to improved performance. You can count on reasonable respond, restore, and update times at Level 1, Level 2, and Level 3 support. Pyramid’s client commitments include conscientious adherence to service level agreements (SLAs). We also enable you to benefit from reduced turn-around time and costs, which in turn help reduce the total cost of ownership of your applications.

A powerful approach
Skilled resources. State-of-the-art infrastructure. Qualitative, reliable services at reduced costs. These are all features of our maintenance and support processes, which are aligned to SEI CMMI Level 4. Along with these assurances, Pyramid offers automation tools and reliable methodologies for exceptional project management. Work product releases, configurations, versions, changes, and more are all carefully blended in a proactive project approach that ensures your work will be efficiently and correctly managed.

Comprehensive services
Pyramid Maintenance & Support services include:

• Application portfolio analysis for effective support 
• Application maintenance and support functions
• Corrective maintenance
• Preventive maintenance
• Adaptive maintenance
• Perfective maintenance
• Software management services
• Help desk